Status: Taking Diagnostics

Your product
is bleeding.
I find
the wound.

You're shipping. Your team is working. But something between product, engineering, and operations is quietly burning your runway — and nobody can name it precisely.

I can. In 90 minutes.

Book Your Diagnostic — €4,800 No free discovery calls. You don't need another conversation. You need answers.
€2.2M+
Native app revenue unlocked after identifying a mobile commerce gap no one else had named
Smartbox // eCommerce
48hrs
From idea to production-ready inflight ordering feature, now generating 7-figure annual revenue
Ryanair // Aviation
€680k
Validated revenue opportunity from a broken search journey that 3 internal teams couldn't crack
Smartbox // Search
// Is This You

You know something's off. You just can't point at the exact leak.

  • Product, engineering, and operations disagree on what "done" looks like — and nobody wins
  • You're shipping features but customers are still confused, stuck, or leaving
  • Your team has been trying to fix the same problem for months. It's still not fixed.
  • You feel the friction everywhere but can't find the single source of it
  • You've had consultants in before. They gave you a deck. Nothing changed.
  • You're burning runway on the wrong priority and you can feel it
"Most founders I work with don't have a strategy problem. They have a product and operations problem that nobody is naming clearly — and it's costing them real money every week it stays unfixed." — Pavitra Tandon, 16 years. Ryanair. Smartbox. McKinsey.
90 sec — What to expect from this diagnostic
// Before You Book

This is not a discovery call.

Watch before you fill in the form. You'll understand exactly what the next 90 minutes look like, what you're buying, and whether this is for you.

If you watch it and it doesn't feel like I'm describing your situation — close the tab. If it does, you already know what to do.

Skip ahead — Book the Diagnostic ↓
// The Diagnostic

A 90-minute working session.
Not a presentation. Not a pitch.

01
You book and pay
Choose a slot. Pay the €4,800 diagnostic fee. No pre-calls. No "let's see if we're a fit" conversation. Payment confirms the session.
02
Short intake form (15 min)
You tell me what you're building, who's in the room, and where the pain is. I read it before the session. I arrive already dangerous.
03
90-minute live session
You, me, and your key product/engineering/ops leads. We walk your real product chain — not your deck. I ask direct questions. You get direct observations in return.
04
Your Diagnostic Summary (72hrs)
A short written report: your friction map, severity ranking, and which department each issue sits in. Clear. Named. Ranked by what's killing you fastest.
05
You decide what's next
Your team fixes it internally, or you bring me in to lead the fix as a separate, scoped engagement. No pressure. No upsell in the room.
€4,800
Product & Operations Diagnostic
  • 90-minute live working session (you + your leads)
  • Friction map: 3–7 product/ops friction points, named by department
  • Severity ranking — Critical, High, Medium
  • Cost impact per friction area (what ignoring this is worth)
  • Written Diagnostic Summary delivered within 72 hours
  • Clear next-step options (no DIY playbook)
This is not for you if:
  • You're idea-only, no product, no team yet
  • You want a free conversation first
  • You're looking for a long presentation deck
  • You'll negotiate the price
Book Your Diagnostic ↓ Payment required to confirm. Non-negotiable.
// What You Get Back

Every wound ranked.
Biggest bleed first.

You won't receive a DIY manual. You'll receive a clear, ranked view of what's broken, what it's costing you, and where it lives in your organization. The fix is a separate engagement — if you want it.

Phase 1
Critical Bleed
The thing that's actively killing your momentum right now. If you don't fix this first, nothing else matters. This is what's bleeding out your runway, blocking your users, or silently destroying your conversion. Named. Ranked. Handed to you clearly.
Phase 2
Active Wound
Painful. Survivable short-term. But getting worse. This is the friction your team keeps deprioritizing because it's not on fire yet — but it will be. Identified and costed so you can make a real decision about it.
Phase 3
Structural Weakness
Won't collapse today. Will absolutely collapse if you scale before fixing it. These are the architectural decisions, team misalignments, or product assumptions that will become catastrophic later. Surfaced now so you have a choice.
// 16 Years of Finding Wounds

I've already seen
your problem before.

Ryanair // Aviation
7-figure/yr
Co-led the inflight menu and ordering feature — built production-ready in 48 hours, deployed fleet-wide. Created a new digital revenue stream that replaced printed menus entirely and changed how ancillary sales were captured across Europe's largest airline.
Revenue · Ops · CX
Smartbox // eCommerce
€2.2M+
Transformed a redemption-only app into a full native buyer journey. Identified the mobile commerce gap that leadership dismissed. Delivered €660k from a single banner, secured board approval, and launched across France, Italy, and Spain.
Commerce · Strategy · Launch
Smartbox // Search
€680k opp
Found the root cause of a multi-year search failure that three internal teams couldn't crack. One conversation with a backend developer unlocked what no one had seen. Delivered a fully working AI search prototype to 160+ people live.
AI · Search · Revenue Model
Ryanair // Innovation
~€1M+ saved
Built Ireland's first AR cabin bag sizer, reducing airport disputes and queue times at scale. The feature worked so well it eliminated a revenue stream from bag fees — and Ryanair retired it because passengers actually stopped getting it wrong.
Behaviour Change · Ops
Smartbox // Map UX
40% YoY ↑
Uncovered that map users generate 61% more revenue — an insight invisible to product leadership. Led a full redesign that delivered the best business value day and month in 2 years, doubled results visibility, and cut map infrastructure costs 50%.
Discovery · Revenue · Cost
McKinsey // Strategy
Multi-market
Designed the client-facing predictive analysis dashboard used by McKinsey teams and paid clients to model, compare, and validate stock market scenarios. Standardized forecasting workflows across engagements and improved trust through side-by-side scenario comparison.
Data · Clarity · Trust
// Book Your Diagnostic

Ready to stop guessing where the bleeding is?

Fill in the form. I read it before we meet. You don't explain yourself twice.

  • You have a real product (not just an idea)
  • You have a team (product, engineering, or ops)
  • You have recurring friction you can't resolve
  • You're ready to hear the direct answer
  • You can invest €4,800 in finding the wound
Include https:// — e.g. https://yourcompany.com
Your answers are sent to you and Pavitra immediately upon submission. Payment of €4,800 confirms your session. No session is held without cleared payment.